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What is Softphone
A softphone is a software program enabling telephone calls over the Internet using general-purpose computers, eliminating the need for dedicated hardware. Installed on devices such as desktops, mobiles, or other computers, it enables users to make and receive calls without a physical telephone set.
Softphones often mimic traditional phones, appearing as a handset image with a display and interactive buttons. Typically used with a headset or USB phone, they require compatible communication protocols and audio codecs for effective operation.