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What is Softphone

A softphone is a software program enabling telephone calls over the Internet using general-purpose computers, eliminating the need for dedicated hardware. Installed on devices such as desktops, mobiles, or other computers, it enables users to make and receive calls without a physical telephone set.

Softphones often mimic traditional phones, appearing as a handset image with a display and interactive buttons. Typically used with a headset or USB phone, they require compatible communication protocols and audio codecs for effective operation.

Flexibility & Mobility

Softphones enable flexible Internet calls on desktops, laptops, and mobiles, enhancing productivity and accessibility.

Cost Savings

Softphones cut hardware costs, operating on computers and mobiles, offering economical calls globally.

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Communication Protocols

For communication, both endpoints must support the same voice-over-IP protocol and at least one common audio codec. Popular protocols include Session Initiation Protocol (SIP), standardized by the Internet Engineering Task Force (IETF). Proprietary protocols, such as those used by Skype, and the Extensible Messaging and Presence Protocol (XMPP) used by Google Talk, are also prevalent. Some softphones support the Inter-Asterisk eXchange protocol (IAX).

Advantages Over Desk Phones

Softphones offer several advantages over desk phones, including shared contact lists, presence indicators, instant messaging, video calls, portability, enhanced voicemail features, ease of configuration changes, and modern workplace tools.

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Key Features

Notable features of softphones include drag-and-drop call transfers, visual voicemail, voicemail in email, incoming call and voicemail notifications on smartphones, presence indicators, video calls and conferences, easy instant call bridges, and seamless transitions between music and calls using the same headset.

Empowering Teams

Softphones empower teams with the expected tools of a modern workplace, catering to evolving technological expectations. They provide flexibility in communication and collaboration, offering instant access to office communication tools and allowing employees to work efficiently on-the-go.


To make voice calls via the Internet using softphones, users typically need a modern PC with a microphone and speaker or a headset/USB phone, reliable high-speed Internet connectivity (DSL or cable service), an account with an Internet telephony service provider or IP PBX provider, and a mobile or landline phone.